Our therapists provide services for children, adolescents, adults, couples, and families. Because each therapist has different specialties and areas of focus, we will help match you with a provider who is appropriate for your age and treatment needs.

First, contact our office by phone, email, or through our New Client Request Form. We will gather some basic information and send you intake paperwork through our secure client portal.

Once a provider becomes available who appears to be a good fit for your needs, we will contact you to schedule an intake appointment.

Absolutely. If there is a therapist you would prefer to work with, please let us know. We will do our best to accommodate your request. If that therapist is unavailable or another provider may be a better fit for your specific needs, we will discuss available options with you.

Appointment availability varies based on therapist schedules, insurance requirements, and the type of services being requested. Some clients are scheduled quickly, while others may experience a wait depending on their needs and availability preferences.

Our team will keep you informed throughout the process and work to connect you with services as soon as possible.

Yes. We accept most major commercial insurance plans, Indiana Medicaid plans, and many Medicare Advantage plans. Insurance participation varies by provider and plan.

Our office will verify benefits whenever possible and discuss any known financial responsibility before services begin.

The cost of services varies depending on your insurance coverage and the type of service provided.

For individuals without insurance coverage or those who choose not to use insurance, self-pay services are available. We also offer a limited sliding scale fee program based on household income and financial need.

Our goal is to make services as accessible as possible while maintaining quality care.

Yes. We offer a limited sliding scale fee program based on household income and financial circumstances. Please contact our office for additional information regarding eligibility and availability.

While our office makes every effort to verify your insurance benefits before services begin, we also encourage clients to contact their insurance company directly. This allows you to better understand your coverage, financial responsibility, and any limitations that may apply to your specific plan.

When calling your insurance company, you may wish to ask:

• Is Cornerstone Family Therapy in-network with my plan?
• Does my plan cover outpatient mental health counseling?
• Do I have a copay, coinsurance, or deductible?
• Does my deductible need to be met before services are covered?
• Are telehealth services covered?
• Are there any limitations on the number of sessions allowed per year?

The following procedure codes are commonly used for behavioral health services:

• 90791 – Diagnostic Evaluation / Intake Assessment
• 90832 – Individual Psychotherapy (30 minutes)
• 90834 – Individual Psychotherapy (45 minutes)
• 90837 – Individual Psychotherapy (60 minutes)
• 90846 – Family Therapy without the Client Present
• 90847 – Family Therapy with the Client Present

Please note that benefits quoted by an insurance company are not a guarantee of payment or coverage. All claims are subject to the terms, conditions, limitations, exclusions, medical necessity requirements, and eligibility rules of your specific insurance plan at the time services are rendered.

Although we verify benefits as a courtesy, clients are ultimately responsible for understanding their insurance coverage and for any balances determined to be their responsibility by their insurance carrier.

If you have questions about your benefits or need assistance understanding your coverage, our team is always happy to help guide you through the process.

To help keep therapy accessible and administrative costs low, we require a credit card to be securely stored on file for all clients.

The card will only be charged for balances owed, including copays, deductibles, coinsurance, self-pay services, late cancellation fees, or missed appointment fees in accordance with our office policies.

Having a card on file helps us spend less time on billing and collections and more time focused on providing quality care to our clients.

At Cornerstone Family Therapy, many new clients begin services with our Intake Specialist. This allows us to complete a comprehensive assessment and ensure you are matched with the therapist who best fits your needs, preferences, and treatment goals.

In some cases, insurance companies require that the initial assessment be completed by a clinician holding a specific license type. If your assigned therapist does not hold that particular license, your first appointment may be completed by our Intake Specialist before you transition to your ongoing therapist.

This process helps ensure compliance with insurance requirements while also providing the best possible therapist match from the start.

Please be prepared to provide:

• A valid photo ID
• Insurance card(s), if applicable
• A credit card to keep securely on file
• Any court orders, custody agreements, or guardianship documentation that may be relevant to treatment

Many of our therapists offer both in-person and telehealth appointments. Availability may vary by provider, insurance requirements, and clinical appropriateness.

Most therapy sessions are approximately 45 to 60 minutes in length. Some specialized services may vary in duration depending on treatment needs.

The frequency of therapy depends on your individual needs, goals, and recommendations from your therapist. Many clients begin with weekly appointments and adjust the frequency as treatment progresses.

The relationship between a client and therapist is one of the most important parts of successful therapy. If you feel that your therapist is not the right fit, please let us know. We are happy to discuss your concerns and help connect you with another provider within our practice when appropriate.

Please notify our office as soon as possible if your insurance changes. Providing accurate and updated insurance information helps prevent claim denials, billing delays, and unexpected balances.

If you have Medicaid, it is especially important to inform us of any additional commercial insurance coverage. Failure to provide accurate insurance information may result in denied claims and balances becoming the client's responsibility.

We understand that unexpected situations arise. If you need to cancel or reschedule an appointment, we ask that you provide at least 24 hours' notice whenever possible.

Late cancellations and missed appointments may be subject to fees in accordance with our office policies.